SEVEN QUESTIONS ABOUT SALESFORCE NET ZERO CLOUD
Initially developed for Salesforce’s internal needs, Net Zero Cloud is a tool ranked leader by Forrester Wave, enabling companies to track and manage all their greenhouse gas emissions. Its implementation is simple in its most standard version, but requires an integration project if you want to customize the solution and take into account emissions from […]
ANALYZING THE “VOICE” OF THE CUSTOMER: GENERATIVE IA RECONCILES COMPREHENSIVENESS AND PRECISION
Generative AI is revolutionizing the way we listen to the “voice” of the customer, whether during interactions in contact centers, in satisfaction surveys or on social networks. Thanks to an exhaustive analysis of written or vocal verbatims, combined with the “expertise” inherent in their LLM, these AIs promise to accurately answer complex questions and identify […]
